1. Introduction

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Soul and Remedy Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services (“Services”).

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2. What Information We Collect

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We may collect the following types of personal data:

- Practitioners: Name, qualifications, registration, insurance, payment details.
- Website visitors: IP, browser, cookies, usage data.

-  Account Information: When you register on our Platform, we collect your name, email address, health info (if submitted) and any other necessary information to create your account.

- Consultation Information: We collect details related to consultations you book, including dates, times, and payment information.

- Communication: Any communications with us (e.g., via email, phone, or chat) are stored to assist with customer service and improve our services.

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3. How We Use Your Information

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- To process your registration and provide access to our services
- To manage and confirm consultations, and provide support
- To send you updates, notifications, and promotional materials (you can opt out at any time)
- To comply with legal obligations and improve our services

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4. Legal Basis for Processing

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Based on consent, contract performance, legal obligations, and legitimate interests.

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5. Sharing Your Information

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Shared with payment processors, service providers, practitioners, or legal authorities when required. We do not sell data.

- With Practitioners: We share necessary information with practitioners to facilitate consultations.
- With Service Providers: We may engage third-party service providers to assist in website management, payment processing, and customer service.
- Legal Requirements: We may share your information if required by law or in response to a legal process, such as a court order.​

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6. Data Security

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Appropriate security measures are in place to protect your data. We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

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7. Your Rights

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Under UK GDPR, you have the following rights:

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- Right of Access: You can request a copy of your personal data.
- Right to Rectification: You can request that any inaccurate or incomplete data be corrected.
- Right to Erasure: You can request the deletion of your personal data under certain conditions.
- Right to Object: You can object to the processing of your personal data for certain purposes, including marketing.
 

You can access, correct, delete, restrict processing, and withdraw consent. Contact hello@soulandremedy.com.

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8. Cookies

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We use cookies and similar technologies to enhance your experience on our website. By using our website, you consent to the use of cookies as described in our Cookie Policy.

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9. Retention

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We keep data as long as needed for stated purposes or legal obligations.

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10. Third-Party Links

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​Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. Please review this Privacy Policy periodically for any changes.

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12. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us at:

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Email: hello@soulandremedy.com